Information according to § 5 German Telemedia Act (TMG):
Las Cabras 2015 S.L.
Cami de Tio, Poligono 8
07609 Llucmajor, Mallorca/Spain
Phone: +34/ 971830563
Sales tax identification number according to §27 a sales tax law:
EU dispute settlement
The European Commission provides a platform for online dispute resolution (OS):
Our e-mail address can be found at the top of the imprint.
Liability for Contents
As a service provider we are liable according to § 7 sec.1 The operator is responsible for own contents on these sides after the general laws. According to § 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a concrete violation of the law. As soon as we become aware of such infringements, we will remove these contents immediately.
Liability for Links
Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. Providers or administrators of linked websites are always responsible for their own contents. The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.
The contents and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of these websites are permitted for private use only. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. As soon as we become aware of any infringements of the law, we will remove such content immediately.
We are very delighted that you have shown interest in our company. The management of Las Cabras 2015 S.L. attaches great importance to data protection. A use of the Internet pages of the Las Cabras 2015 S.L. is basically possible without any Syndication of personal data. However, if a data subject wishes to make use of special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the person concerned.
Las Cabras 2015 S.L., as the data controller, has implemented numerous technical and organisational measures to ensure the most complete possible protection of the personal data processed via this website. Nevertheless, Internet-based data transmissions can in principle have security gaps, so that absolute protection cannot be guaranteed. For this reason, every person concerned is free to transmit personal data to us by alternative means, such as telephone.
We use the following terms in this privacy statement, among others:
- A) Personal data
Personal data are all information relating to an identified or identifiable natural person (hereinafter referred to as “the person concerned”). An identifiable person is considered to be an individual who, directly or indirectly, in particular by assigning it to an identifier such as a name, to an identification number, to location data, to an on line identifier or to one or more special characteristics, the expression The physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person can be identified.
- b) the person concerned
Data subject means any identified or identifiable natural person whose personal data are processed by the controller.
- c) Proccessing
“Processing” means any operation or set of operations which is carried out with or without the aid of automated processes and which relates to personal data, such as collection, recording, organisation, sorting, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or association, qualification, erasure or destruction.
- d) Restriction of processing
Restriction of the processing is the marking of stored personal data with the aim to limit their future processing.
- e) Profiling
Profiling is any automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the work performance, economic situation, health, personal preferences, interests, reliability, conduct, whereabouts or movement of that natural person.
- f) Pseudonymization
Pseudonymization means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the provision of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures ensuring that the personal data are not attributed to an identified or identifiable natural person.
- g) Person responsible for the processing or person responsible for the processing
The responsible or for proccessing responsible person is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are laid down by Union law or by the law of the Member States, the controller or controllers may be designated in accordance with Union law or with the law of the Member States on the basis of certain criteria.
- h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
- i) Recipient
The recipient is a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not that person is a third party. However, authorities which may receive personal data in the context of a specific investigation mandate under Union law or the law of the Member States shall not be considered as recipients.
- j) Third parties
Third party means any natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons authorized to process the personal data under the direct responsibility of the controller or processor.
- k) Consent
Consent shall mean any voluntary, informed and unambiguous expression by the data subject of his or her will in the particular case, in the form of a statement or other unequivocal confirmatory act, indicating that he or she consents to the processing of his or her personal data.
- Name and address of the controller
The person responsible within the meaning of the Basic Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is the Data Protection Commissioner:
Las Cabras 2015 S.L.
Cami del tio s/n Poligono 8, Parcela 10
Phone: +34 971 830 563
The person concerned can prevent the setting of cookies by our website at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the person concerned deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable under certain circumstances.
- Collection of general data and information
The website of Las Cabras 2015 S.L. collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the log files of the server. The (1) browser types and versions used can be recorded, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-sites which are accessed via an accessing system on our website, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and information used to avert dangers in the event of attacks on our information technology systems.
Las Cabras 2015 S.L. does not draw any conclusions about the person concerned when using this general data and information. This information is needed (1) to correctly deliver the content of our website, (2) to optimize the content and advertising of our website, (3) to ensure the long-term functionality of our information technology systems and the technology of our website, and (4) to provide law enforcement authorities with the information necessary for law enforcement in the event of a cyber attack. Las Cabras 2015 S.L. therefore evaluates this anonymously collected data and information both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimum level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by the person concerned.
- Registration on our website
The data subject shall have the possibility to register on the website of the controller by providing personal data. The personal data transmitted to the data controller is determined by the respective input mask used for registration. The personal data entered by the data subject shall be collected and stored exclusively for internal use by the data controller and for its own purposes. The controller may arrange for the data to be disclosed to one or more processors, such as a parcel service provider, who will also use the personal data solely for internal purposes attributable to the controller.
By registering on the website of the data controller, the IP address assigned to the data subject by the Internet service provider (ISP), the date and time of registration are also stored. The storage of these data takes place against the background that only so the abuse of our services can be prevented, and these data make if necessary possible to clear up committed crimes. In this respect, the storage of this data is necessary to safeguard the data controller. This data will not be passed on to third parties unless there is a legal obligation to do so or unless the data is used for criminal prosecution.
The registration of the data subject by voluntarily providing personal data serves the purpose of the data controller to offer the data subject contents or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to modify the personal data provided during registration at any time or to have them completely deleted from the database of the data controller.
The data controller shall provide any data subject at any time upon request with information as to which personal data relating to the data subject are stored. Furthermore, the data controller shall correct or delete personal data at the request or notice of the data subject, provided that this does not conflict with any statutory storage obligations. A data protection officer named in this privacy statement and the entire staff of the controller shall be available to the data subject as contact persons in this context.
- Subscribe to our newsletter
The website of Las Cabras 2015 S.L. gives users the opportunity to subscribe to our company newsletter. Which personal data is transferred to the person responsible for processing when ordering the newsletter results from the input mask used for this purpose.
Las Cabras 2015 S.L. informs its customers and business partners at regular intervals by means of a newsletter about the company’s offers. The newsletter of our company can only be received by the person concerned if (1) the person concerned has a valid e-mail address and (2) the person concerned registers to receive the newsletter. For legal reasons, a confirmation e-mail in the double opt-in procedure will be sent to the e-mail address entered for the first time by a person concerned for the purpose of sending the newsletter. This confirmation e-mail is used to check whether the owner of the e-mail address as the person concerned has authorised receipt of the newsletter.
When registering for the newsletter, we also store the IP address assigned by the Internet Service Provider (ISP) to the computer system used by the person concerned at the time of registration as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of the e-mail address of a data subject at a later date and therefore serves to legally safeguard the data controller.
The personal data collected as part of a newsletter registration will only be used to send our newsletter. Furthermore, subscribers to the newsletter could be informed by e-mail if this is necessary for the operation of the newsletter service or registration in this respect, as might be the case in the event of changes to the newsletter offer or changes to the technical conditions. The personal data collected within the scope of the newsletter service will not be passed on to third parties. The subscription to our newsletter can be terminated by the person concerned at any time. The consent to the storage of personal data that the person concerned has granted us for the newsletter can be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe at any time directly on the website of the controller of the newsletter or to communicate this to the controller in other ways.
- Newsletter tracking
The Las Cabras 2015 S.L. newsletters contain so-called tracking pixels. A web beacons is a miniature graphic that is embedded in such e-mails, which are sent in HTML format in order to enable a log file recording and a log file analysis. This allows a statistical evaluation of the success or failure of online marketing campaigns. Using the embedded pixel-code, Las Cabras 2015 S.L. can detect if and when an e-mail was opened by an affected person and which links in the e-mail were accessed by the affected person.
Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by the data controller in order to optimize the newsletter dispatch and to adapt the content of future newsletters even better to the interests of the person concerned. This personal data will not be passed on to third parties. Affected persons are entitled at any time to revoke the relevant separate declaration of consent submitted via the double opt-in procedure. After revocation, this personal data will be deleted by the controller. Las Cabras 2015 S.L. automatically interprets a unsubscripted from the receipt of the newsletter as a revocation.
- Contact via the website
The website of Las Cabras 2015 S.L. contains, in accordance with legal regulations, information that allows quick electronic contact with our company as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject shall be automatically stored. Such personal data transmitted voluntarily by a data subject to the controller are stored for the purposes of processing or contacting the data subject. This personal data will not be passed on to third parties.
- Comment function in the blog on the website
Las Cabras 2015 S.L. offers users the possibility to leave individual comments on individual blog entries on a blog located on the website of the data controller. A blog is a portal that is maintained on a website, usually open to the public, in which one or more people called bloggers or web bloggers can post articles or write thoughts in so-called blog posts. The blog-posts can usually be commented on by third parties.
If a data subject leaves a comment in the blog published on this website, in addition to the comments left by the data subject, information about the time of the comment entry and the user name (pseudonym) chosen by the data subject will also be stored and published. The IP address given by the Internet service provider (ISP) of the data subject is also recorded. This storage of the IP address is for security reasons and in the event that the data subject violates the rights of third parties or posts illegal contents by means of a comment made. The storage of these personal data therefore takes place in the own interest of the data controller, so that in the event of a violation of the law, the data controller could exculpate himself. This collected personal data will not be passed on to third parties unless such a passing on is prescribed by law or serves the legal defense of the controller.
- Routine deletion and blocking of personal data
The controller shall process and store the personal data of the data subject only for the period of time necessary to achieve the storage purpose or where provided for by the European directive and regulation maker or another legislator in laws or regulations to which the controller is subject.
If the purpose of storage does not expire or if a storage period prescribed by the European directive and regulation provider or another competent legislator is cancelled, the personal data will be routinely and in accordance with the legal Regulations are blocked or deleted.
- Rights of the data subject
- a) Right of confirmation
Every data subject shall have the right, granted by the European directive and regulation maker, to obtain from the controller confirmation as to whether personal data relating to him or her are being processed. If an affected person wishes to exercise this right of confirmation, they can contact our data protection officer or another employee of the controller at any time.
- b) Right of information
Any person concerned by the processing of personal data has the right, granted by the European directive and regulation maker, to obtain at any time, free of charge, from the controller, information on the personal data relating to him which have been stored and a copy of that information. In addition, the European legislator has provided the data subject with the following information:
- the purposes of the processing;
- The categories of personal data that are processed
- The recipients or categories of recipients to whom the personal data has been disclosed or is still disclosed, in particular to recipients in third countries or to international organisations
- If possible, the planned duration for which the personal data is stored, or, if this is not possible, the criteria for determining this duration
- The existence of a right to rectify or delete the personal data relating to it or to restrict the processing by the person responsible or a right of objection against such processing
- The existence of a right of appeal by a supervisory authority
- if the personal data are not collected from the data subject: All available information on the origin of the data
- the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information on the logic involved, the scope and the intended effects of such processing on the data subject
The data subject also has the right to know whether personal data have been transferred to a third country or to an international organization. If this is the case, the data subject shall also have the right to obtain information on the appropriate safeguards in connection with the transfer.
If an affected person wishes to exercise this right to information, they can contact our data protection officer or another member of the data controller at any time.
- (c) Right to rectification
Any person concerned by the processing of personal data has the right, granted by the European directive and regulation maker, to request the rectification without delay of inaccurate personal data concerning him or her. Furthermore, the data subject shall have the right, having regard to the purposes of the processing, to request the completion of incomplete personal data, including by means of a supplementary statement.
If an affected person wishes to exercise this right of rectification, they can contact our data protection officer or another member of the data controller at any time.
- d) Right to cancellation (right to be forgotten)
Any person data subject to the processing of personal data shall have the right, granted by the European directive and regulation, to require the controller to erase without delay personal data concerning him which are subject to one of the following conditions and to the extent that the processing is not necessary:
- The personal data have been collected for such purposes or processed in any other way for which they are no longer necessary.
- The data subject shall revoke his or her consent to the processing referred to in Art. 6 para. 1 letter a of GDPR or Art. 9 Para 2 letter a GDPR and there is no other legal basis for the processing.
- The data subject objects to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate reasons for the processing, or the data subject objects to the processing pursuant to Art. 21 para. 2 GDPR.
- The personal data has been processed in an unlawful form.
- The deletion of personal data is necessary for the fulfilment of a legal obligation under union law or the law of the Member States to which the person responsible is subject.
- The personal data have been processed in relation to the information society services offered in accordance with Art. 8 Par. 1 DS-GVO were levied.
If one of the above reasons applies and a data subject wishes to have personal data stored by Las Cabras 2015 S.L. deleted, he or she can contact our data protection officer or another employee of the data controller at any time. The data protection officer of Las Cabras 2015 S.L. or another employee will ensure that the request for deletion is complied with immediately.
If the personal data have been made public by Las Cabras 2015 S.L. and our company is responsible pursuant to Art. 17 Par. 1 DS-GVO, Las Cabras 2015 S.L., taking into account the available technology and implementation costs, shall take reasonable measures, including technical measures, to inform other data controllers who process the published personal data that the data subject has requested these other data controllers to delete all links to these personal data or copies or replications of these personal data, insofar as the processing is not required. The data protection officer of Las Cabras 2015 S.L. or another employee will take the necessary steps in individual cases.
- (e) Right to limitation of processing
Any person data subject to the processing of personal data has the right, granted by the European directive and regulation, to request the controller to limit the processing if one of the following conditions is met:
- The accuracy of the personal data is contested by the data subject for a period of time which allows the data controller to verify the accuracy of the personal data.
- The processing is unlawful, the data subject refuses the deletion of the personal data and instead requests the restriction of the use of the personal data.
- The controller no longer needs the personal data for the purposes of processing, but the data subject needs them for the assertion, exercise or defence of legal claims.
- The data subject has lodged an objection against the processing pursuant to Article 21 Paragraph 1 GDPR and it is not yet clear whether the legitimate reasons of the data controller outweigh those of the data subject.
If one of the above conditions is met and a data subject wishes to request the restriction of personal data stored at Las Cabras 2015 S.L., he or she can contact our data protection officer or another employee of the data controller at any time. The data protection officer of Las Cabras 2015 S.L. or another employee will arrange for the processing to be restricted.
- f) Right to data transferability
Any data subject involved in the processing of personal data has the right, granted by the European directive and regulation, to obtain personal data concerning him or her which have been provided by the data subject to a controller in a structured, common and machine-readable format. It also has the right to communicate these data to another controller without being hindered by the controller to whom the personal data have been provided, provided that the processing is based on the consent referred to in Art. 6 Par. 1 letter a of GDPR or Art. 9 Para 2 letter a GDPR or on a contract pursuant to Art. 6 Para. 1 letter b GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data transfer, the data subject shall, in accordance with Art. 20 par. 1 GDPR the right to have the personal data transferred directly from one responsible person to another responsible person, insofar as this is technically feasible and insofar as this does not impair the rights and freedoms of other persons.
In order to assert the right to data transfer, the person concerned may at any time contact the data protection officer appointed by Las Cabras 2015 S.L. or another employee.
- (g) Right of appeal
Any person data subject to the processing of personal data shall have the right granted by the European legislator to oppose at any time, for reasons related to his particular situation, the processing of personal data concerning him by virtue of Article 6 Para 1 letters e or f of GDPR. This also applies to profiling based on these provisions.
Las Cabras 2015 S.L. will no longer process personal data in the event of an objection, unless we can prove compelling grounds for processing worthy of protection which outweigh the interests, rights and freedoms of the person concerned, or the processing serves to assert, exercise or defend legal claims.
If Las Cabras 2015 S.L. processes personal data in order to carry out direct advertising, the person concerned has the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to profiling in so far as it is related to such direct marketing. If the data subject objects to Las Cabras 2015 S.L. processing for direct marketing purposes, Las Cabras 2015 S.L. will no longer process the personal data for these purposes.
In addition, the data subject has the right, for reasons related to his/her particular situation, to oppose the processing of personal data concerning him/her by Las Cabras 2015 S.L. for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 para. 1 of the Data Protection Act. 1 GDPR, unless such processing is necessary for the performance of a task in the public interest.
To exercise the right to object, the data subject may contact the Data Protection Officer of Las Cabras 2015 S.L. or another employee directly. The data subject shall also be free to exercise his right of objection in relation to the use of information society services, notwithstanding Directive 2002/58/EC, by means of automated procedures using technical specifications.
- (h) Automated case-by-case decisions including profiling
Any person data subject to the processing of personal data has the right under the European Directive and Regulation not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects upon him or her or significantly affects him or her in a similar manner, provided that the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the data controller, or (2) is authorised by Union or national law or by the Member States to which the data controller is subject and which provides for adequate measures to safeguard the rights and freedoms and the legitimate interests of the data subject, or (3) is taken with the express consent of the data subject.
If the decision (1) is necessary for the conclusion or performance of a contract between the data subject and the data controller, or (2) is taken with the express consent of the data subject, Las Cabras 2015 S.L. shall take appropriate measures to safeguard the rights and freedoms and the legitimate interests of the data subject, including at least the right to obtain the intervention of a data subject from the data controller, to present his or her point of view and to contest the decision.
If the data subject wishes to claim automated decision-making rights, they may contact our data protection officer or other data controller at any time.
- i) Right to revoke consent under data protection law
Any person concerned by the processing of personal data has the right, granted by the European directive and regulation maker, to revoke consent to the processing of personal data at any time.
If the data subject wishes to assert their right to withdraw consent, they may at any time contact our data protection officer or another employee of the controller.
- Data protection for applications and in the application process
The data controller collects and processes the personal data of applicants for the purpose of processing the application procedure. Processing may also be carried out electronically. This shall in particular be the case where an applicant sends the relevant application documents to the controller by electronic means, for example by e-mail or via a web form on the website. If the data controller concludes an employment contract with an applicant, the transferred data shall be stored for the purpose of processing the employment relationship in accordance with the statutory provisions. If the controller does not conclude a contract of employment with the candidate, the application file shall be automatically deleted two months after notification of the refusal decision, unless deletion conflicts with any other legitimate interests of the controller. Other legitimate interests in this sense include, for example, the duty to provide evidence in proceedings under the General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz – AGG).
- Legal basis for processing
Art. 6 I lit. a DS-GVO serves our company as a legal basis for processing operations in which we obtain consent for a specific processing purpose. Where the processing of personal data is necessary for the performance of a contract to which the data subject is a party, such as in the case of processing operations necessary for the supply of goods or for the rendering of any other service or consideration, the processing is based on Article 6 I lit. b DS-GVO. The same applies to such processing operations that are necessary for the implementation of pre-contractual measures, such as in cases of inquiries about our products or services. If our company is subject to a legal obligation requiring the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 I lit. c DS-GVO. In rare cases, the processing of personal data may become necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor to our business were injured and his name, age, health insurance information or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6 I lit. d GDPR. Ultimately, processing operations could be based on Art. 6 I lit. f DS-GVO are based. Processing operations which are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests, fundamental rights and fundamental freedoms of the data subject do not predominate. Such processing operations are permitted to us in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if the person concerned is a customer of the person responsible (recital 47 sentence 2 GDPR).
- Legitimate interests in the processing pursued by the person in charge or a third party
Is the processing of personal data based on Article 6 I lit. DS-GVO, our legitimate interest is the conduct of our business for the benefit of all our employees and shareholders.
- Duration for which the personal data is stored
The criterion for the duration of the storage of personal data is the respective legal preservation period. After expiry of this period, the corresponding data will be routinely deleted unless they are no longer required for the fulfilment or initiation of the contract.
- Legal or contractual provisions for the provision of personal data; necessary for the conclusion of the contract; obligation on the person concerned to provide the personal data; Possible consequences of non-deployment
We will inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary for a contract to be concluded that a person concerned makes personal data available to us which must subsequently be processed by us. For example, the person concerned is obliged to provide us with personal data when our company concludes a contract with him or her. Failure to provide personal data would mean that the contract could not be concluded with the data subject. Before the person concerned is provided with any personal data, the person concerned must contact our data protection officer. Our data protection officer informs the person concerned on a case-by-case basis whether the provision of personal data is required by law or contract or whether there is an obligation to Providing personal data and the consequences of not providing the personal data.
- Existence of automated decision-making
As a responsible company, we dispense with automatic decision-making or profiling.
This Privacy Statement was established by the Data Protection Generator of the DGD German Data Protection GmbH, which is acting as an external data protection officer Frankfurt am Main, in cooperation with the Cologne data protection lawyer Christian Solmecke created.
Alternative dispute resolution pursuant to Art. 14 Para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr We are not obliged or prepared to participate in a dispute resolution procedure before a consumer arbitration board.